User Experience (UX)

Welcome to the User Experience (UX) Team's web page. We're passionate about creating exceptional digital experiences that are intuitive, functional, user-friendly, beautiful and meet the needs of our users and stakeholders. 

Mission Statement

Leveraging a design-thinking methodology, we develop design solutions that are user-centered, purposeful, and data-driven to support the Providence promise of providing empathetic and frictionless digital experiences.

UX Team Members
  • Kayla Robertson: Director Digital Experience
  • Kenny Baas: UX Manager
  • Nathan Gordon: Sr UX Designer
  • Seng Nisperos: UX Project Manager
  • Kimberly Robinson: Sr UX Designer
  • Kareem Zaher: Sr UX Designer
  • Sika Lawson: UX Researcher 

UX Support Requests

To submit a UX request, choose one of the options below. Once we receive your request, we'll reach out to you with further questions or set up a meeting to align on requirements and timelines.

Design Support/ UX Consultation

This form is for UX consultation and design support, including changes to existing styles, design of new elements, and page layout recommendations.

UX Support for Large Projects

This form is for high LOE/complex projects that require multiple teams and will take more than a month to implement.

Design Intake Process

Our team works in 2 week sprints. Current and upcoming design sprint work can be found here.

Project Intake Process

Project Intake Process

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