Healthgrades awards Providence St. Patrick Hospital for Outstanding Patient Experience

Providence St. Patrick Hospital has been recognized as a 2024 Outstanding Patient Experience Award™ recipient by Healthgrades, the leading resource consumers use to find a hospital or doctor. This achievement reflects St. Pat’s commitment to providing an exceptional care experience for patients and their loved ones.

James McKay, MD, chief medical officer, Providence Montana Service Area, says, “Our caregivers should be proud of this award that showcases our commitment to provide an exceptionable experience to every patient we see. We are committed to not only providing the best quality care, but also the most compassionate care to our friends and neighbors.”

To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2022 to December 2022. Of those hospitals evaluated, Providence St. Patrick Hospital outperformed its peers–based on feedback from their own patients–to achieve this award.

“We commend Providence St. Patrick Hospital for going above and beyond to provide a best-in-class care experience for patients during their hospital stay,” said Brad Bowman, MD, chief medical officer and head of data sciences at Healthgrades. “St. Patrick Hospital’s dedication to superior patient care is particularly impressive given recent declines in patient satisfaction scores across the country. We look forward to their continued leadership and commitment to ensuring the health and wellness of all patients.”

Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and access the complete Outstanding Patient Experience Award Methodology. A patient-friendly overview of our methodology is also available here.